My Care Academy
Care Certificate

Care Certificate training online: all 15 standards

The knowledge element of every standard, taken on a phone in a new starter's first weeks — plus somewhere for your assessors to record the workplace observations that complete it.

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The 15 standards, and the course that covers each

Every standard has a course written for UK adult social care, with an assessment and a certificate anyone can verify.

  1. 01Understand your role
    Introduction to Care
  2. 02Your personal development
    Your Personal Development
  3. 03Duty of care
    Duty of Care
  4. 04Equality, diversity, inclusion and human rights
    Equality, Diversity & Inclusion
  5. 05Work in a person-centred way
    Person-Centred Care
  6. 06Communication
    Communication Skills
  7. 07Privacy and dignity
    Privacy & Dignity
  8. 08Fluids and nutrition
    Fluids and Nutrition
  9. 09Awareness of mental health and dementia
    Awareness of Mental Health and Dementia
  10. 10Adult safeguarding
    Safeguarding Adults Level 2
  11. 11Safeguarding children
    Safeguarding Children
  12. 12Basic life support
    Basic Life Support (BLS)
  13. 13Health and safety
    Health & Safety
  14. 14Handling information
    Record Keeping & Documentation
  15. 15Infection prevention and control
    Infection Prevention & Control
  16. +Awareness of learning disability and autism
    Awareness of Learning Disability and Autism
    Not one of the 15 — added because providers are now expected to cover it

How a new starter gets through it

  1. Step 1

    Assign the pathway

    Add the new starter and assign the Care Certificate courses with a due date. They get one email to set a password and begin.

  2. Step 2

    They learn on their phone

    Short courses between shifts, each with a 20-question assessment and an 80% pass mark.

  3. Step 3

    You observe them at work

    Your assessor records competence against each standard, with notes and evidence attached.

  4. Step 4

    Award the certificate

    Once every standard is observed and signed off, the Care Certificate is awarded and recorded.

Workplace observation and sign-off is an add-on for services completing the full Care Certificate, with an optional onsite assessment service from us. The e-learning itself is in every plan.

Proof the induction actually happened

An inspector asking about a new starter wants dates, not reassurance. Each standard shows when the course was passed, who observed the carer at work, and when the certificate was awarded.

CQC training & mock inspections Check a certificate
  • Knowledge, datedEvery course passed, with the date and the score.
  • Observation, attributedWho signed each standard off, and when.
  • One record per carerThe whole induction on one page, exportable.

Care Certificate questions

How many standards are in the Care Certificate?
There are 15, from "Understand your role" to "Infection prevention and control". We add a sixteenth course on learning disability and autism, because providers are expected to cover it for new staff and an induction without it is incomplete.
Can the Care Certificate be done entirely online?
No, and be careful of anyone who says otherwise. E-learning covers the knowledge element. Full achievement also needs each standard observed in real work and signed off by the employer. We give your assessors somewhere to record those observations, attach evidence and award the certificate.
How long does it take?
The knowledge courses are about 20 minutes each, so a new starter can work through them in their first weeks between shifts. The workplace observations take as long as competence takes — that part is your judgement, not a timer.
Who is it for?
New care workers and healthcare assistants in their induction, and anyone moving into care from another sector. Experienced staff often take it too when a service wants a consistent baseline.
Is it transferable between employers?
The Care Certificate is portable in principle, but each employer is responsible for satisfying itself that a new starter is competent. Our certificates carry a number any employer can check online, which makes that conversation shorter.
Does it cost extra?
The courses are part of the library, so they are included in every plan at no extra charge. Workplace observation and sign-off is an add-on — ask us and we will explain what it involves.

Also worth reading: mandatory training for care staff.

Get your next starter through their induction

Tell us about your service and we will show you the Care Certificate pathway, the observations and what an inspector would see.

Book a demo 0161 694 4701